It is said that “things are the way they are because they got that way”. So please, step back with me, into the mists of time …. time … time …
Once upon a time, not so many years ago … the UK was swamped by …

I’m just starting on a consultancy contract to completely update the national occupational standards for the UK travel and tourism industries. Those standards will become the new basis for the National Vocational Qualifications (NVQs) in the industry so it is important to get them right …